BATTISTINI SOLUTIONS / LEGAL
Privacy Policy
Last updated November 12, 2026
Last updated: November 12, 2026
Battistini Solutions (“Battistini Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you communicate with us through our WhatsApp-powered assistant and related business services.
1. Who operates this service
The WhatsApp AI integration is operated by Battistini Solutions. Privacy questions and requests can be sent to gianfranco@battistini.dev. This policy applies to information processed through the WhatsApp assistant and the related integration with Meta WhatsApp Cloud API, Zoho Catalyst, Zoho CRM, and, when enabled, Zoho Zia Agent.
2. Information we collect
Depending on your interaction, we may process your WhatsApp phone number and WhatsApp user identifier; your WhatsApp profile name; messages and replies you send or receive; message timestamps, message identifiers, delivery and read status; attachments and associated media identifiers or metadata (such as file type and filename); and information relevant to your inquiry that is available in or linked to a customer record in Zoho CRM. Please do not send payment card details, passwords, government identification numbers, or other sensitive information through the assistant.
3. How we use information
We use this information to receive and respond to your messages; understand your inquiry and identify information needed to assist you; maintain conversation context; look up relevant customer or contact information in Zoho CRM where configured; route requests for human review when appropriate; deliver, secure, troubleshoot, and improve the integration; and comply with legal obligations. We do not use WhatsApp messages to sell advertising.
4. WhatsApp and Meta
Messages are transmitted through Meta’s WhatsApp Business Platform and WhatsApp Cloud API. Meta processes information under its own terms and privacy policies. We receive webhook events from Meta, including message content and message status updates, to operate the assistant. Your use of WhatsApp is also subject to WhatsApp’s applicable terms and privacy information.
5. Zoho services and AI processing
The integration uses Zoho Catalyst to receive webhook events, orchestrate processing, and store conversation and message records. Where configured, it may query Zoho CRM to find an existing contact and relevant associated records. When the Zoho Zia Agent integration is enabled, relevant message content and conversation context may be sent to that agent to classify intent, extract information, identify missing details, and generate a response. During development or testing, a mock response adapter may be used instead of a live AI agent. Zoho services process information under their applicable terms and privacy commitments.
6. How information is shared
We may share information with service providers necessary to operate the assistant, including Meta and Zoho, and with authorized personnel who need it to respond to your request or provide support. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer where legally permitted. We do not sell personal information or share it for third-party cross-context behavioral advertising.
7. Storage and retention
Conversation and message records may be stored in Zoho Catalyst Data Store to preserve context, prevent duplicate processing, troubleshoot delivery, and support the service. Retention periods depend on operational needs, configuration, and applicable legal requirements. We are developing retention and deletion procedures; therefore, do not assume that sending a message automatically causes it to be deleted after a particular period. We will retain information only for as long as reasonably necessary for the purposes described here, subject to legal requirements and legitimate operational needs.
8. Security
We use reasonable technical and organizational measures intended to protect information, including access controls and secure handling of integration credentials. No method of transmission or storage is completely secure. Access to production systems and customer information should be limited to authorized users. If you believe your interaction has exposed information or credentials, contact us promptly.
9. Your choices and privacy requests
You may stop communicating with the assistant at any time. Depending on applicable law, you may request access to, correction of, or deletion of personal information associated with your WhatsApp number. We may need to verify your identity and may retain limited information where required by law or for legitimate security, dispute-resolution, or compliance purposes.
10. Data deletion instructions
To request deletion of information associated with your WhatsApp interaction, email gianfranco@battistini.dev with the subject “WhatsApp Data Deletion Request.” Include your WhatsApp phone number in international format and enough detail for us to identify the relevant conversation. Do not include passwords, verification codes, or identity documents in your email. We will review the request, verify it where reasonably necessary, and respond within the period required by applicable law. Some records may be retained where legally required or where a limited retention is necessary for security, fraud prevention, or dispute resolution.
11. International data transfers
Battistini Solutions is based in Peru and may use service providers or infrastructure located in other countries. As a result, information may be processed outside the country where you live. Where required, we take steps intended to ensure that such transfers are handled in accordance with applicable data protection laws.
12. Children’s privacy
The assistant is intended for business and general customer inquiries and is not directed to children. We do not knowingly seek to collect personal information from children through this service. If you believe a child has provided personal information, contact us so we can review the request.
13. Changes to this policy
We may update this Privacy Policy as the integration, services, or legal requirements change. We will update the “Last updated” date when changes are made. The current version will be available at this page.
14. Contact us
For privacy questions, access requests, correction requests, or data deletion requests, contact:
Battistini Solutions
Email: gianfranco@battistini.dev
Website: https://battistini.dev
battistini.dev
Battistini Solutions · Privacy questions: gianfranco@battistini.dev